Sheila Lott

About Sheila Lott

I am an accomplished and results-driven engineering leader with a proven track record in system architecture, technical strategy, and leading high-performing teams. With a passion for building scalable, high-performance solutions, I provide clear vision and direction that drives the success of complex technical projects. I excel at guiding teams through challenging transitions, improving system reliability, and resolving critical production challenges in fast-paced environments. My expertise spans microservices architecture, Agile methodologies, and CI/CD automation, all of which empower teams to make informed technical decisions and collaborate effectively across functions. By integrating security practices into broader workflows and optimizing deployment strategies, I ensure that solutions are not only efficient but also secure and resilient. I am committed to mentoring engineers, fostering innovation, and ensuring the delivery of high-quality outcomes through strategic leadership and effective problem-solving. With a focus on continuous improvement and system resilience, I lead teams to achieve long-term success while maintaining the highest technical standards. Following are my notable accomplishments: • Reduced change-related incidents by 25% and decreased mean time to resolution (MTTR) by 40% through a comprehensive revitalization of IT Service Management (ITSM) processes. • Enabled over 50 product releases annually by successfully integrating DevOps principles into ITSM workflows. • Delivered $2M in cost savings by identifying inefficiencies, consolidating underutilized services, and optimizing vendor relationships. • Cut password reset ticket volume by 78% and reduced manual intervention by 30% through implementation of IT automation strategies.

Experience

1. Director, IT Change Management

   Realpage

   Aug 2020 — Present · Richardson, TX, US

Education

• Texas Woman's University

  B.S.

  1989 — 1991