Sheila Hartwell
Customer Success | Leadership Development | Driving Growth & High-Performing Teams
- Role
- Senior Director, Learning & Enablement at Vitu
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Sheila Hartwell
Confident, Innovative, High-Energy Senior Sales & Customer Success Leader | 25+ Years Driving Performance, Training, and Team Excellence. Proven leader with extensive experience guiding domestic and international teams to achieve industry-leading results. Skilled in coaching, motivating, and training audiences of 5–300+ participants, consistently delivering high levels of engagement, satisfaction, and measurable post-training performance improvements. Expert in building long-term client partnerships by understanding their needs and delivering persuasive, customized training solutions. Adept at sales management, strategic planning, and driving operational effectiveness using a variety of methodologies. Strong communicator and facilitator, leveraging DiSC, executive coaching, team building, experiential learning, and problem-solving techniques to energize and inspire teams. Key Areas of Expertise: Customer Success, Sales Leadership, Strategic & Tactical Planning, Curriculum Development, Competitive Analysis, Project Management, eLearning & Instructional Technologies, Performance Metrics, Training Design & Delivery.
Experience
Senior Director, Learning & Enablement
Mar 2026 — Present
Education
Sinclair Community College
Commercial Art
1988 — 1991
Morehead State University
Bachelor of Science (BS), Business Administration
1987 — 1988
Trotwood-Madison High School
College Prep General Education
1984
Skills
- Business Process Improvement
- Staff Development
- Cold Calling
- Business Development
- Customer Satisfaction
- Training
- New Business Development
- Leadership
- Contract Negotiation
- Selling
- Team Management
- Sales Operations
- Customer Retention
- Customer Service
- Consulting
- Strategy
- Customer Relationship Management (Crm)
- Cross-Functional Team Leadership
- Troubleshooting
- Powerpoint
- Process Improvement
- Coaching
- Time Management
- Business Planning
- Leadership Development
- Human Resources
- Performance Management
- Crm
- Employee Training
- Salesforce.com
- Marketing
- Account Management
- Change Management
- Organizational Development
- Lead Generation
- Team Leadership
- Employee Relations
- Strategic Planning
- Vendor Management
- Temporary Placement
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