Sheila Hall

VP Technical Operations @Mediacom Communications

San Marcos, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Oct 2015 — Present

VP Technical Operations @Mediacom Communications

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EDUCATION

1994 — 1995

Austin Community College

Business Management

SKILLS

Managed ServicesProgram ManagementSales OperationsCustomer RetentionCustomer ServiceCall CenterDirect SalesBusiness Process ImprovementCustomer SatisfactionTrainingMetricsCoachingStrategic PartnershipsProcess ImprovementStrategic PlanningAccount ManagementCash ManagementIptvChange ManagementCompetitive AnalysisCustomer ExperienceContract NegotiationVodProject ManagementTeam BuildingManagementRecruitingCable TelevisionVendor ManagementForecastingContinuous ImprovementCrmCall CentersTelecommunicationsBroadbandSales ManagementTelephonyProduct MarketingExecutive ManagementOperational Excellence

ABOUT SHEILA HALL

Innovative Senior Level Operations Professional with substantiated successes in demanding work environments and a proven ability to prioritize business needs and implement creative solutions. A strong leader who consistently demonstrates a passion to exceed organizational goals by increasing productivity, improving customer satisfaction and quality, and reducing cost.Specialties: Continuing Process Improvement Cost Reduction/Avoidance / Customer Relationship Management / Multiple Site Management / Project Managemen / Quality Assurance/Management / Forecasting & Budgeting / Management Reporting / Credit Control/Managemen /, Cash Management /, Recruitment & Staffing / Training & Coaching / Policies/Procedures / Incentive Programs / Spreadsheets/Word Processing

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