Sheila G.

About Sheila G.

Accomplished Hotel and Restaurant Manager, Event Planner and Culinary professional utilizing my experience, integrity, professionalism and skills. I am a dedicated and technically skilled business professional with a versatile hotel, restaurant and event planning skill developed through my years of experiences as an Assistant General Manager.

Experience

1. Guest Services Manager

   Bmi Hospitality Management

   Aug 2022 — Present · Seattle, WA, US

   Schedules staff based on business demand and ensures all front desk shifts are coveredAssigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating proceduresProvides training, including safety training, to front desk staffSelects or assists in the selection of front office staff and completes all new hire paperworkReviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminationsMaintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documentsConducts or assists in conducting staff meetingsAdheres to all franchise and company procedures and regulations as well as standard operating proceduresAttends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team membersAssists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to codeTakes on projects as assigned by GM and completes them by the due dateReceives and resolves or assists in resolving guest complaints and employee concernsPerforms functions of the General Manager in their absenceCovers shifts on front desk, if needed, to maintain smooth operationsCorresponds with group contacts and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAnswers inquiries pertaining to hotel policies and servicesAssists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelinesSupports General Manager in housekeeping department operations in the absence of a Housekeeping Manager

Education

• Le Cordon Bleu College of Culinary Arts

  Certificate Program in Culinary Arts, Culinary Arts/Chef Training

  2013 — 2013

• Saint Paul College, Quezon City

  B.S. Mass Communications, Mass Communication/Media Studies

  1992 — 1994

• Le Cordon Bleu College of Culinary Arts

  Certificate Program in Patisserie and Baking, Patisserie and Baking

  2014 — 2014

• Le Cordon Bleu-Seattle

  Associates Degree in Applied Science for Culinary Arts, Restaurant, Culinary, and Catering Management/Manager

  2014 — 2016