Faal

Experience

1. Information Technology Specialist

   Marvell Technology

   Dec 2021 — Present · MN, US

   Respond and create tickets through Service Now. • Implement system diagnostic and maintenance tools to ensure the availability and functionality of the system to resolve computer hardware and software issues. • Manage the installation of software and hardware, system fixes, updates, and enhancements. • Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems. • Ensures delivery of information technology services responsive to customer needs while maintaining installation mission and programs. • Refers to problems requiring highly specialized expertise to the senior technical analyst. • Assists in planning and coordinating new systems design, acquisition, testing, installation, and support. • Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access. • Monitored network performance and security to provide statistical reports for both real-time historical measurements. • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.

Education

• University of Central Arkansas

  Bachelor of Science (B.S.), Computer Science

  2011 — 2015

• University of St. Thomas

  Master of Engineering - MEng, Information Technology - CyberSecurity

  2019 — 2021

• University of Central Arkansas

  Bachelor’s Degree, Computer Science

  2012 — 2015