Akibujjaman
Customer Service Executive | International Customer Support | Delivering Exceptional Customer Experiences
- Role
- Customer Service Representative at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Akibujjaman
I am a dedicated and customer-focused Customer Service Executive with experience in handling customer queries, resolving issues efficiently, and delivering a positive customer experience across international processes. I am skilled in understanding customer needs, communicating clearly, and providing accurate solutions while maintaining company policies and service standards.I have hands-on experience in managing order-related concerns such as late deliveries, damaged items, returns, refunds, and address changes. I strongly believe in empathy, active listening, and problem-solving to build customer trust and satisfaction. I am comfortable working in fast-paced environments, handling multiple cases, and meeting performance metrics such as CSAT and AHT.With a strong willingness to learn and grow, I aim to contribute to organizational success by consistently delivering high-quality customer support and representing the brand with professionalism.Skills:• Customer Support (Voice/Chat/Email)• Issue Resolution & Escalation Handling• CRM & Ticketing Tools• Effective Communication• Problem Solving• Time Management• International Customer Handling
Experience
Customer Service Representative
Jan 2026 — Present · US
Education
Institute of leadership, Entrepreneurship, and Development
Bachelor of Business Administration - BBA, Business Administration and Management, General
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