Ajaz

About Ajaz

Aviation Operations Leader with 12+ years of experience managing complex airline ground…

Experience

1. Duty Supervisor

   Etihad

   May 2023 — Present · Delhi, IN

   Supervision and oversight of passenger and aircraft handling operations on a shift basis, including supervisory, operational and administrative functions outsourced to third party service providers, ensuring all such functions are conducted in compliance with company, regulatory and local authority requirements, with an emphasis on safety, security and quality, and ensuring adherence to all checklists, brand requirements, policy and procedures.Promotion, delivery, monitoring and reporting on performance against ancillary and customer service targets, on time performance, KPIs and SPIs.Effective management of safety and security outcomes through hazard identification, safety and compliance monitoring and reporting, including effective evaluation and decision-making based on conditions, hazards and threats, and escalation of applicable risks to appropriate management or executive level personnel.Planning and on-shift coordination with internal and external stakeholders at the airport, airline and handling partners, service providers and local authorities - ensuring briefings, updates and feedback to applicable supervisory and operational personnel.Coordination and oversight of flight editing and special guest requirements, including but not limited to assessment, planning and handling of VIP/MAAS, PRM & special category guests.Effective liaison with Guest Control, Business Solutions, Network Control & SOC to manage operational disruption, emergency response, recovery, reduction of impact to guest service and operational integrity.Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.

Education

• University of Kashmir

  Bachlors

• Nagpur University

  Bachelor's degree

  2012 — 2018