Sushma Begum
looking for opportunities
- Role
- Customer Relations Manager at IPolarity
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sushma Begum
HR Recruiter with experience in sourcing, screening, interviewing, and onboarding…
Experience
Customer Relations Manager
Present
Led and mentored a team of 6 CRE’s representatives, fostering a high-performing and collaborative environment. Developed and implemented team goals and performance targets, ensuring individual and team success. Monitored team performance against key metrics (e.g, sales targets, customer satisfaction scores, lead conversion rates). Overseen all aspects of customer relationship management within the team, ensuring consistent and high-quality service delivery. Developed and implemented strategies to acquire and retain customers. Proactively addressed customer concerns and complaints, ensuring timely and effective resolution. Built and maintained strong relationships with key customers. Provided support and guidance to team members on sales techniques, product knowledge, and negotiation skills. Developed and implemented strategies to increase sales revenue and profitability.
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