Sheighlyn Knightly
Customer Success Manager Ii @Toast
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WORK HISTORY
Customer Success Manager Ii @Toast
2025 Q4 - Top Chef Award “Shea\'s drive to succeed within her role and dedication to her customers is truly amazing to watch. She shows up every day committed to doing her absolute best, and this was evident in several ways throughout Q4. She is always going above and beyond to ensure that customers are happy and successful with Toast, whether it was communicating with customers over the weekend to ensure they were operational, advocating for them internally to drive timely resolution on complex issues, or the way she shows up as a true partner to her cross-functional team members. She was the first member of CSS to receive a new employee recognition reward that celebrates top performers after being nominated by a Sales RVP for how she partners with their team and tirelessly supports our customers. Shea approaches any change or challenge with optimism, making her someone that other CSMs look up to. We are lucky to have Shea on our team and I\'d love to see her celebrated as Top Chef!\"- Sonny TooheyShea is consistently going above and beyond for our customer base. Action oriented, overly communicative and the consummate partner internally & customer facing. We need more Shea\'s at Toast- Ian Bonner Sales RVP2025 Q2: Baker\'s Dozen - Community Impact Winner
EDUCATION
University of Massachusetts Amherst
Bachelors of Science
ABOUT SHEIGHLYN KNIGHTLY
Toast
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