Shehzad Hanif
Service Operations @Visa
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WORK HISTORY
Service Operations @Visa
EDUCATION
De Montfort University
Batchelor of Arts with Honors, Public Administration and Managerial Studies
Reading College of Technology
BTEC National Diploma, Business Studies
SKILLS
ABOUT SHEHZAD HANIF
Dynamnic, detail-oriented, multilingual IT/Telecoms professional with demonstrated experience supporting complex infrastructures and technical solutions for industry leaders. Proficient in determining system requirements and resolving technical issues quickly, with a proven track record of enhancing the customer experience through understanding, specialized support, and acute product and service knowledge. Skilled in providing effective leadership in fast-paced, deadline-driven environments. Outstanding presentation and communication skills, and a strong ability to work well as a team member and leader with an exceptional work ethic.SELECTED HIGHLIGHTS Provided exceptional customer service while managing all CSO, MSO, Priority 1 & 2 faults and jeopardy to resolution. Strictly adhered to the incident management process of a mobile circuit and packet core network alongside a BSS ICT system to achieve the agreed contract service level agreements. Ensured a high-quality ticket management philosophy was maintained to exceed customer expectations. Provided 24/7 365 client support via telephone and email to ensure maximum system uptime. Played a key role in compiling major incident reports relating to CSO, MSO, Priority 1 & 2 faults. Expertly performed incident detection, logging and monitoring to ensure a stable and reliable system.I look forward to meeting you! You can reach me at +44••••••••41 or email h••••••••@gmail.com.
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