Shehzad Palwala

About Shehzad Palwala

Strategic Senior Business Analyst with 5+ years of experience supporting large, cross‑functional programs by translating business objectives intoactionable requirements, insights, and deliverables. Strong expertise in program tracking, data analysis, process optimization, and executive‑level reporting. Proficient in Microsoft Azure, SQL, Power BI, Excel, DBeaver, Tableau, Jira, Splunk, Putty, WinSCP, Omnitracs, and Salesforce to develop dashboards, monitor KPIs, assess risks, and enhance program governance. Proven ability to facilitate stakeholder alignment, document functional and technicalrequirements, and drive measurable improvements in operational performance, financial outcomes, and decision‑making effectiveness. Highly organized, collaborative, and results‑oriented with a strong ability to influence without authority and support enterprise‑level program execution.

Experience

1. Senior Business Analyst

   Brink’s Inc

   Jul 2024 — Present · Houston, TX, US

   Supported program planning and execution by analyzing Coinstar operational data to identify process gaps and optimization opportunities, resulting in an 8% improvement in stop‑sequence efficiency.• Gathered, documented, and validated business and functional requirements for SQL deployment enhancements within the EBS queue, accelerating contract processing and improving onboarding cycle time.• Built and maintained Power BI dashboards and Jira workflows to improve visibility into route metrics, strengthen cross‑department communication, and contribute to a 15% improvement in service quality.• Analyzed Omnitracs data and baseline‑to‑bot performance to support Robotics Automation decisions, contributing to a 12% SPRH increase.• Identified operational risks, dependencies, and process gaps, recommending mitigation strategies to improve delivery outcomes.• Facilitated stakeholder discussions and mentored junior analysts on requirements gathering, BI tools, and analytics best practices.• Utilized Microsoft Azure fundamentals (Storage accounts, Blob lifecycle management, basic data ingestion, RBAC, and monitoring) to support internal reporting automations and enhance understanding across analytics workflows.• Leveraged Microsoft Dynamics 365 for core operational tasks such as updating records, reviewing workflow status, validating data entries, and assisting teams with system-related troubleshooting.

Education

• Institute of Business Administration

  Bachelor’s Degree, Supply Chain Management

  2012 — 2016

• Nixor College

  High School, Business/Commerce, General

  2009 — 2011

Skills

• Microsoft Office
• Sales
• Research
• Powerpoint
• Microsoft Excel
• English
• Customer Service
• Microsoft Word
• Social Media
• Leadership
• Project Management
• Marketing
• Management
• Teamwork
• Microsoft Powerpoint