Shejadmohmed Pathan

About Shejadmohmed Pathan

With over a decade of experience in B2C sales and training, I currently contribute to ASUS as a Branch Product Manager, leveraging expertise in supply chain management and market analysis. My role is centered on optimizing operations and driving performance in the gaming and consumer PC segments, fostering strategic growth and operational improvements. Previously at Dell Technologies, I managed sales operations and training for the west region, playing an integral role in enhancing sales and customer experience. By aligning market trends with business objectives, I have consistently supported impactful outcomes and cultivated engagement with key stakeholders.

Experience

1. Retail Account Manager

   Dell Technologies

   Mar 2022 — Present · IN

   Managing sales for DELL PC section for the south region via LFRs (Large format retailers) Managing sales representatives for the complete south territory and ensuring that quarterly sales targets are achieved across stores. As a Retail Account manager, my responsibilities include recruiting and dismissing sales representatives as needed, identifying unmet customer needs, and regularly submitting sales reports to the Zonal manager. Keeping self and the team abreast of the latest industry trends & customer buying patterns to determine the potential impact it will have on the company products and services. I oversee the daily sales operations of sales representatives that are assigned to my geographical area & train sales employees, develop effective sales strategies, and ensure that sales quotas for an assigned territory are met.• End-to-end ownership of the South region LFR sales, support & Supply chain coordination• Coordinate with various stakeholders with timely communication on challenges faced.• Handle escalation from internal and external customers.• Successful managed to minimize repeat/re-open fault cases and make analysis to prevent such cases• Coordinate with all relevant teams to ensure timely support to the in-store teams• Maintain proper documentation and sharing of reports as and when required.• Carry out timely audits within the target date and generate weekly reports• Monitor team performance and propose an improvement plan• Set Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.• Conduct training & support & skill sets development for ISPs & team leaders to position Dell as the most trusted & desired brand in India & successfully Maintained higher store ASP (Average selling price) • Coordinate with cross-functional teams to provide faster resolutions

Education

• Gujarat University

  Bachelor of Commerce - BCom, Accounting and Business/Management