Shehan Wijesooriya

Housing Officer @Serco

Manchester, GB

Housing Officer for Northwest UK based in Greater Manchester Area. Key responsibilities:Complete monthly Inspections of Properties within the allocated portfolio in accordance with the AASC contract and property standards guidelines, policies as per local housing authority.Identifying, managing and monitoring of occupant and property vulnerabilities.Assisting vulnerable services users, coordinating and facilitating with local authorities to help individuals seeking or needing assistance.On-boarding and withdrawal of properties within allocated portfolio in accordance with standard policies.Specialized in managing discontinuations, lock changes, service user over stayers, property intrusions and responding to perilous field tasks concerning employee safety.Report all property faults identified, correctly categorizing them for appropriate response.Complete all minor property repairs, assign, coordinate other maintenance tasks with maintenance team.Schedule property renovations requests, major work requests or refurbishments in coordination with operations Manager. Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.Respond and manage service user complaints, anti-social behavior, community complaints, resolution of civil complaints concerning service users and properties.

S.Thomas' College, Mount Lavinia

GCE Ordinary level examination

University of Bedfordshire

Masters in Business Administration Global