Shefat Rahman

Desktop support engineer / A+ certified/Microsoft

Role
Desktop Support Engineer at Essen Health Care
Location
Queens, NY, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Shefat Rahman

Certified CompTIAA+ IT Support Specialist with hands on experience in device deployment, Windows OS imaging, user support and troubleshooting. Currently supporting large scale Windows 11 rollout at Mount Sinai, providing desktop and post migration technical support. Strong foundation in hardware/software configuration, Active directory environments and ticket-based systems. Adept at translating complex technical issues into user friendly solutions, with a professional background in public safety and customer service. Eager to grow within a dynamic IT team and contribute to seamless end user experiences. Pls reach out to me at s••••••••@gmail.com

Experience

  1. Desktop Support Engineer

    Essen Health Care

    Feb 2025 — Present

Education

  • City Tech, CUNY

    Bachelor of Technology - BTech, Computer Engineering

  • Per Scholas

    IT Support

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Shefat Rahman — Desktop Support Engineer at Essen Health Care in Queens, NY, US | Unifers