Shefali Agrawal
Customer Success/ KAM || Saas || Hrtech || Ex-Yatra, Cogoport
- Role
- Customer Success Manager at Intellohire
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shefali Agrawal
6+ years of experience in KAM/Customer Success roles & Cateogory role in the Logistics and Recruitment Saas industry. Successfully managed and grown business portfolios driving substantial revenue increases, enhancing customer satisfaction, and maintaining low churn rates through strategic client engagement and cross-functional collaboration. Worked in customer categorization and problem-solving approach through data analytics.Always passionate to own and contribute big things in a fast-paced organisation.
Experience
Customer Success Manager
Apr 2023 — Present · Gurugram, IN
Achieved 95% customer retention by creating long-term relationshipsSpreading portfolio of 40+ enterprise accounts for AI adoption across our clientsGenerated additional revenue through upselling/ cross-selling
Education
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
Master's Degree, Mass Communication/Media Studies
2016 — 2018
International college of girls, Jaipur
Bachelor of Commerce - BCom
2012 — 2015
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