Sheetal Shivanand
Enterprise Support Manager @ AWS | Customer Success Leader | Ex-Microsoft | Independent Director | Corporate Governance | PMP | Yoga Teacher | Seeker
- Role
- Enterprise Support Manager - Global Strategic Accounts at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sheetal Shivanand
As Principal Customer Engineering Manager at Microsoft, my focus lies in driving customer success service that helps customers confidently onboard to Azure and get them on the right track to build it right and architect it right, the first time. Our team\'s mission is to provide engineering-led support that advocates for customer needs, ensuring on-time, high-quality implementations. By leveraging a solution-centric approach we provides customers with Engineering resources, best practices and tools that drive Azure adoption and Customer Success.
Experience
Enterprise Support Manager - Global Strategic Accounts
Jun 2025 — Present · Bengaluru, IN
Lead a team of Technical Account Managers (TAMs) driving business-aligned technical success for enterprise customers, with a focus on Automotive Manufacturing and Retail sectors.• Shape CxO-level relationships and cloud strategies to accelerate long-term AWS adoption, cloud modernization, and maturity.• Drive AI adoption at scale by enabling customers with AI skillsets, real-world use cases, and guidance on GenAI and Agentic AI development.• Collaborate with AWS Sales leadership to identify opportunities, resolve adoption blockers, and influence the AWS service and support roadmap.• Champion support innovation initiatives, positioning AWS Support as the most customer-obsessed organization globally.• Organize and deliver customer engagement programs—including Immersion Days, Game Days, GenAI Days, Security Workshops, and Cost Optimization initiatives—to accelerate AWS journeys and enhance customer capability.• Facilitate industry-focused meetups and forums on emerging topics like Generative AI and Agentic AI, strengthening AWS thought leadership and customer trust.• Serve as a trusted advisor to enterprise customers, aligning technical strategies with business outcomes to drive measurable impact.
Education
The International Sivananda Yoga Vedanta Centres
Yoga Shiromani , Yoga Teacher Training/Yoga Therapy
Garware college
Bachelor's in Computer Science, Computer Science
1992 — 1998
Indian Institute of Management, Lucknow
Executive Programme in Strategic Operations Management & Supply Chain Analytics, Strategic Operations Management & Supply Chain Analytics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.