Sheetal Sharma
Senior Incident Escalations Engineer @Prime Video & Amazon MGM Studios
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2023 — Present
Senior Incident Escalations Engineer @Prime Video & Amazon MGM Studios
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London, GB
EDUCATION
1990 — 1995
Wembley High School
GCSE
1995 — 1997
Wembley High School
GNVQ
SKILLS
ManagementLteGiving FeedbackCisco ServerProcess ImplementationGsmTeam WorkshopsTestingManaged ServicesTrouble Ticket SystemsStakeholder ManagementChange ManagementTeam LeadershipProject ManagementIpBusiness DevelopmentNetworkingSix SigmaAxe Switch PlatformsUmtsTroubleshootingService ManagementVendor ManagementMobile DevicesService DeliveryTechnical SupportPresentationsTelecommunicationsInternet Protocol (Ip)Mobile CommunicationsPerformance ManagementItilUser Acceptance Testing• TelecommunicationsLeadershipIncident Management3gCustomer Service• Fault Management
ABOUT SHEETAL SHARMA
Highly motivated and technically proficient Incident and Operations Manager, with over 20…
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