Sheetal Pathan
Quality Assurance | Process Excellence | Change Management l Performance Management l Knowledge Management l Strategy & Transformation Lead
- Role
- Functional Lead for Quality & Governance at Foundever
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sheetal Pathan
Quality professional Six Sigma Black Belt Certified with vast experience in setting up of Quality Management System, driving process improvements and managing change programs. Area of Work Experience: Quality Assurance, Process improvement, Six Sigma, LEAN, Project Management, Transition, Team management, Audit / Compliance, Customer Experience Customer Relationship ManagementAbility to execute projects within timelines and develop strategies to improve efficiency and customer satisfaction. Self-motivated professional with excellent interpersonal, communication and organisational skills with proven abilities in team management & customer relationship management.Significant experience in setting up Quality Function in the start-up operations – including Quality Procedures, Risk Management, Audit & Compliance. Some of the key highlights are- Concurrently managing multiple teams demonstrating dynamic organisational, prioritization, multi-tasking and time management skills- Hands on experience in deploying and driving Operational Excellence, departmental goal setting & performance management, process transition and project management, Quality Assurance/Management, Quality Training, Quality & Operational Risk Compliance and Auditing- Experience in driving transactional Quality & Compliance commitments across different teams, sites and client engagements- Adherence and review team compliance to Quality management System 9001:2008 - Engagement in VOC – Voice of Customer analysis and plotting actionable and monitoring the progress and set up stakeholder review- Drive continuous improvement initiatives / Projects through Six Sigma, BPMS – Business Process Management system and LEAN, Drive Ideation & Best Practices- Mentor Six Sigma, LEAN & Business Impact projects- Participate in Organization’s Business Process Excellence and Transformation initiatives- Conduct functional quality trainings to help develop quality DNA in the organization
Experience
Functional Lead for Quality & Governance
Jul 2024 — Present · Mumbai, IN
Education
Symbiosis Institute of Management Studies
Post graduate
University of Mumbai
Bacholar Of Commerce
Skills
- Business Process Management
- Lean Six Sigma
- Information Security
- Business Process Improvement
- Customer Experience
- Quality Management
- Risk Assessment
- Iso 9001
- Project Management
- Risk Management
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