Sheetal Panchal

Deputy Manager @HDFC Bank

Mumbai, IN

Customer-focused and accurate resolution on assigned emails. o To identify NFTR cases and follow up with the concerned business unit for adequate resolution Respond to all queries raised by the customer with customer satisfaction as the prime focus. o To refer cases to the floor manager / Unit manager wherever customer requests are being declined.o Waivers to be provided correctly, considering the customer profile, payment history, etc.o In cases where an interim response is being sent to the customer, a daily review of these cases is to be done in order to provide resolution to customers within the agreed timelines.o Timely resolution of all customer E-mails Respond to customer queries on the same day that mail is allocated.o To aim for first time resolution and send holding responses only when details or resolution are awaited

Mumbai University Mumbai

Master's degree

S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

Bachelor of Commerce (B.Com.)