Sheena Rogers
Quality Business Analyst | SAP • Power BI • Process Optimization • Root‑Cause Analysis
- Role
- Client Associate at Rockefeller Capital Management
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sheena Rogers
CAREER SUMMARY I have spent my career working across business analysis, quality assurance, and HR operations, helping teams improve how they work and how they support their customers. I specialize in streamlining processes, analyzing data, and driving continuous improvement across departments. My background includes managing high-impact customer escalations, performing root-cause analysis, and driving process improvements that strengthen service delivery and protect customer trust. I work with complex policies and data to create clear, practical reporting and collaborate with cross-functional teams to implement solutions that strengthen service delivery and overall performance. CORE COMPETENCIES Team Training & Development | Customer Escalation Management | Root Cause and Corrective Action | Process Improvement | Quality Assurance | Documentation & Reporting | Client Communication | Conflict Resolution | Service Recovery | Continuous Improvement | Teamwork & Coordination | Performance Evaluation | Information Assessment & Delivery | HRIS and Shared Services | Strategic Planning & Execution | Cross-Functional Collaboration TECHNICAL PROFICIENCIES MS Office- Word, Excel, Powerpoint, Teams | SQL | PowerBI | SAP Fundamentals | Kronos | PeopleSoft/Oracle | ADP | SharePoint | Efforts to Outcomes | CALMS | NMIV-ACA-Sherloc-GEMA-NPTS-RUM-CQS-DCE-DCVS-OPMS-FSC | QSMS | Epitomax | FIDO | Google Sheets | Skype for Business
Experience
Client Associate
Rockefeller Capital Management
Mar 2026 — Present · Norwood, OH, US
Education
Tennessee Technological University
Bachelors of Science, Political Science
University of the Cumberlands Graduate and Online
Masters of Science in Justice Administration , Criminal Justice Administration
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