Sheena Esa C.

About Sheena Esa C.

With at least 11 years of experience in recruitment, talent acquisition, and career coaching, I specialize in full-cycle recruiting, executive search, and employer branding across Australia, the U.S, Japan, and the Philippines. I have led award-winning recruitment marketing campaigns and referral programs, optimizing hiring efficiency and talent engagement. As a career coach, I guide professionals in resume building, personal branding, and career transitions, ensuring a strong candidate-company fit. My expertise in recruitment marketing includes branding strategies, job board optimization, and multi-channel talent attraction to position companies as employers of choice.I take a thoughtful and strategic approach to my work—focusing on building sustainable processes, nurturing meaningful relationships, and creating long-term value for both clients and candidates. Passionate about connecting people with the right opportunities, I help businesses enhance their hiring and employer branding strategies.Currently, I am transitioning into a Customer Success role, expanding my focus from talent acquisition to client relationship management, customer onboarding, and operational support. This shift allows me to leverage my people-centered approach, communication skills, and organizational experience to enhance customer experience and cross-functional collaboration.I value structure, continuous improvement, and authentic partnerships, and I aim to help businesses strengthen their teams, customer relationships, and overall brand impact through steady, well-designed growth initiatives.

Experience

1. Customer Success Specialist

   Pollen Sense Inc

   Nov 2025 — Present · Provo, UT, US

   Manage customer onboarding and success initiatives, serving as the primary point of contact to ensure clients’ smooth adoption and satisfaction with Pollen Sense products Provide ongoing client support, addressing inquiries, coordinating with sales and technical teams and ensuring timely resolution of customer needs and issues Collaborate with sales, technical and leadership teams to enhance client experience, streamline internal processes and support operational efficiency Assist in recruiting and onboarding new team members in the Philippines, while providing comprehensive administrative support to the leadership team

Education

• University of the Philippines

  Bachelor of Arts in Political Science

  2005 — 2009