Sheena Ansari

Customer Success Account Manager @5m Promotions Inc

Palo Alto, CA, US
MOBILE NUMBERS
+13•••••••22

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WORK HISTORY

Feb 2025 — Present

Customer Success Account Manager @5m Promotions Inc

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Fremont, CA, US

Manage full Sales Cycle Process from Sourcing to Closure using Salesforce, driving Customer Success and Satisfaction• Act as a Trusted Advisor and advocate to customers, developing tailored marketing strategies within budget constraints• Utilize Relationship Management skills to ensure Customer Retention and Loyalty, leading to increased revenue for 5M Promotions Inc.

EDUCATION

1987 — 1991

Wayne State University

Bachelor of Science, Electrical and Computer Engineering, BSECE

N/A

San Francisco State University

Executive MBA

2001 — 2004

San Francisco State University

Master of Business Administration (MBA), Business/Commerce, General

N/A

San Francisco State University

Master of Business Administration - MBA

SKILLS

Program ManagementEmotional IntelligenceSmall Business MarketingCross-Functional Team LeadershipStrategyCustomer ManagementOperations ManagementCommunicationProduct MarketingEnterprise MarketingManagementAgile Project ManagementProduct ManagementSocial Media MarketingManufacturingMarketingCustomer ExperienceStart-UpsLeadershipBusiness MentoringProduct DevelopmentBusiness StrategyAnalysisContent MarketingProject ManagementTeamworkSalesCustomer RetentionStorytellingCustomer ServiceCustomer SatisfactionNew Business DevelopmentDigital MarketingEngineeringNetworkingConnector

ABOUT SHEENA ANSARI

With High EQ as a Intuitive Personality, my focus is on forging robust Customer Relationships and tailoring Marketing Strategies to Client Needs, ensuring Satisfaction and Retention. With a proficiency in Managing the Full Sales Cycle Process using Salesforce, I\'ve become a Trusted Advisor to our Clients, which has been instrumental in driving revenue growth for the company.Previously, as a Customer Success Representative at United Airlines, I developed a strong foundation in Customer Service Excellence. My ability to Empathize and Resolve travel issues efficiently, while simultaneously building a pipeline through Salesforce, has honed my Expertise in Customer Success and Relationship Management. This experience has been vital in my current role, where I continue to leverage these skills to contribute to our team\'s success.

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