Sheena Ansari
Customer Success Account Manager @5m Promotions Inc
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WORK HISTORY
Customer Success Account Manager @5m Promotions Inc
Fremont, CA, US
Manage full Sales Cycle Process from Sourcing to Closure using Salesforce, driving Customer Success and Satisfaction• Act as a Trusted Advisor and advocate to customers, developing tailored marketing strategies within budget constraints• Utilize Relationship Management skills to ensure Customer Retention and Loyalty, leading to increased revenue for 5M Promotions Inc.
EDUCATION
Wayne State University
Bachelor of Science, Electrical and Computer Engineering, BSECE
San Francisco State University
Executive MBA
San Francisco State University
Master of Business Administration (MBA), Business/Commerce, General
San Francisco State University
Master of Business Administration - MBA
SKILLS
ABOUT SHEENA ANSARI
With High EQ as a Intuitive Personality, my focus is on forging robust Customer Relationships and tailoring Marketing Strategies to Client Needs, ensuring Satisfaction and Retention. With a proficiency in Managing the Full Sales Cycle Process using Salesforce, I\'ve become a Trusted Advisor to our Clients, which has been instrumental in driving revenue growth for the company.Previously, as a Customer Success Representative at United Airlines, I developed a strong foundation in Customer Service Excellence. My ability to Empathize and Resolve travel issues efficiently, while simultaneously building a pipeline through Salesforce, has honed my Expertise in Customer Success and Relationship Management. This experience has been vital in my current role, where I continue to leverage these skills to contribute to our team\'s success.
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