Sheena Truong
Operations Excellence Specialist Meta @Tundra Technical Solutions
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WORK HISTORY
Operations Excellence Specialist Meta @Tundra Technical Solutions
Menlo Park, CA, US
People Service Delivery- Designing and implementing strategic governance frameworks to standardize training and support content, eliminating non-value-added activities resulting in workflow optimization and process excellence- Orchestrating a comprehensive, end-to-end overhaul of operational documentation to support future state platform integrations with Workday Learning (WDL) and an internal Knowledge Management System (KMS).
EDUCATION
Santa Barbara City College
Health Information Technician, Health Information/Medical Records Technology/Technician
General Assembly
Data Analytics, Data Analytics
University of California, Merced
Bachelor of Science (BS), Mechanical Engineering
Grand Canyon University
Master of Health Care Informatics, Health/Health Care Administration/Management
ABOUT SHEENA TRUONG
To learn more Sheena, visit her webpage at https://sites.google.com/view/sheenatruong/homeSheena is a results-driven Program Manager with 13 years in operational excellence, L&D strategy, and organizational change management. She doesn\'t just manage projects; she builds runways for enterprise-wide adoption, famously tripling custom training capacity (from 27% to 75%) and increasing strategic SaaS adoption by 26% across users. Sheena has turned operational bottlenecks into measurable breakthroughs, one impactful program at a time.(2026) Recently completed the Google Project Management Career Certificate - a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project.
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