Sheema Farah Syed

Ai Product Manager @Bank of America

Defined and executed product roadmaps for SaaS applications, aligning features with business goals and enhancing customer satisfaction• Authored detailed functional stories and user personas to bridge the gap between business needs and technical execution, ensuring clarity for engineering teams• Spearheaded the integration of Generative AI into customer-facing applications, improving decision-making capabilities for enterprise clients• Solved critical roadblocks during development by conducting workshops with stakeholders, identifying root causes, and implementing innovative solutions to keep projects on track• Collaborated with engineering teams to refine API designs for seamless AI model deployment• Partnered with UX teams to design intuitive interfaces for AI-driven tools, prioritizing user engagement and accessibility• Regularly reviewed and optimized backlog items, ensuring timely delivery of high-impact features and managing competing priorities effectively• Led cross-functional retrospectives to analyze product launches, using insights to improve processes and reduce bottlenecks in future iterations• Led preference management initiatives to ensure seamless customer consent handling, aligning with GDPR, CCPA, and other privacy regulations.• Implemented and optimized consent management frameworks, enabling secure data collection, storage, and processing in compliance with industry standards.• Collaborated with legal and compliance teams to ensure all customer preferences and privacy settings adhered to evolving regulatory requirements.• Managed customer preference center implementation within a banking/financial ecosystem, ensuring frictionless opt-in/opt-out mechanisms.• Utilized Agile methodologies and Jira to drive preference management system enhancements, ensuring compliance, security, and seamless customer experience