Durga Sheela Nandigama

About Durga Sheela Nandigama

Experienced Service Delivery Manager with over 14 years of expertise in global IT service operations, project management, and digital transformation. Proven track record in managing large-scale delivery centers, driving automation and AI-driven efficiencies, and ensuring seamless service delivery aligned with business objectives.Certified in SAFe® 6 Agilist, Prince2, Azure Fundamentals, and ITIL V3, with strong proficiency in cloud technologies, GenAI methodologies, and Agile frameworks. Adept at stakeholder management, governance, and process optimization to deliver exceptional client outcomes.Passionate about leveraging technology and leadership to enhance operational excellence and enable digital transformation across industries.Core Strengths: Service Delivery Management Cloud & Digital Transformation Automation & AI-driven Efficiency Agile Project Execution ITIL & Governance Frameworks

Experience

1. Global Service Delivery Manager

   Tata Consultancy Services

   Dec 2024 — Present

Education

• Keyes High School

  Ssc

• Osmania University

  Master's degree, Electronics

• Osmania university college for women

  Graduate B.Sc, Electronics

Skills

• Service Delivery Management
• Process Consulting
• Outsourcing
• Management
• Service-Level Agreements (Sla)
• Css
• IT Operations
• Microsoft Office
• Business Process Improvement
• Service Management
• Service Desk
• Windows
• Vendor Management
• Itil
• Javascript
• Resource Management
• Sla
• Bpo
• Transition Management
• Vendor Relationships
• Service Delivery
• C++
• Team Management
• Html5
• Global Delivery
• IT Service Management
• Problem Management
• Php
• Process Excellence
• Mis
• Incident Management
• Offshoring
• Mysql
• Process Management