Sheela
4+yrs Experience | on Notice Period < 15D | 3x Certified Salesforce Administrator, Technical Specialist leveraging Salesforce expertise to drive solutions in Sales Cloud
- Role
- Technical Specialist at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sheela
As a Technical Specialist at Infosys since July 2024, my focus has been on utilizing Salesforce expertise to streamline processes, optimize workflows, and deliver tailored solutions for organizational needs. My role emphasizes collaboration with cross-functional teams to enhance CRM systems and create scalable, efficient solutions. With certifications as a Salesforce Certified Platform Administrator, Data Cloud Consultant, and Agentforce Specialist, my background in Electrical and Electronics Engineering from SJB Institute of Technology complements my technical skills. I am committed to leveraging Salesforce capabilities to drive value and address operational challenges effectively.
Experience
Technical Specialist
Jul 2024 — Present · Bengaluru, IN
Served as a Technical Specialist in CRM practice, specializing in Salesforce Sales Cloud administration. • Worked with business owners and end users to gather requirements, write user stories, and refine Salesforce solutions.• Translate business needs into technical solutions, requirements, user stories, UAT, Training, documentation, and change management for end users. • Configured user management systems to enhance operational efficiency for enterprise clients. • Automated workflows and developed insightful reports to improve sales analytics and data quality.
Education
SJB Institute of Technology
Bachelor of Engineering, Electrical and Electronics Engineering
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