Sheela Rathor
ServiceNow Program Manager-Digital Transformation/ Advance Technology Delivery/Service Delivery Lead/IIMK-CTO/AI-strategies for Business Transformation/Certified AWS SA/Green Belt/ Azure DATA/Azure Security/EX IBMer
- Role
- Senior Program Manager at Genpact
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sheela Rathor
Professional Profile- Certified Cloud Digital Leader and Cloud Architect Associate with 24 years of progressive experience in service delivery (Cloud & On-Premises IT Infrastructure), customer relationship management, transition management, project management, 24×7 operations, onsite/ remote support, and vendor management.Proven expertise in managing IT infrastructure for multi-location global organizations, with the ability to bridge functional and technical boundaries to achieve Service Delivery and Project objectives. A purposeful leader with effective communication, team management, interpersonal, and analytical skills. Highly organized and initiative-taking, with a history of effectively interfacing with executive management in a complex global IT environment.
Experience
Senior Program Manager
Mar 2022 — Present · Bengaluru, IN
Education
Nagpur University
Bachelor of Engineering (B.E.), Electronics
Indian Institute of Management, Kozhikode
Chief Technology Officer (CTO) Programme, Computer/Information Technology Administration and Management
Skills
- Transition Management
- IT Strategy
- Incident Management
- Vendor Management
- IT Service Management
- Project Management
- System Administration
- Sla
- Project Delivery
- Service Delivery
- Lotus Domino
- Itil
- Service Management
- Data Center
- Management
- Disaster Recovery
- Remote Infrastructure Management
- Telecommunications
- Program Management
- IT Operations
- Pmp
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