Sheeba Mohan

About Sheeba Mohan

As a Sales Operations / GTM / Service Operations / CRM Lead Analyst with 7+ years of Salesforce expertise, I specialize in optimizing CRM ecosystems and business operations that drive measurable impact across sales, marketing, and service teams. My focus is on transforming complex operational challenges into streamlined, data-driven processes that improve visibility, accuracy, and decision-making for leadership teams.I’m passionate about aligning people, processes, and platforms. Over the years, I’ve led initiatives that enhanced CRM adoption, improved data hygiene, automated manual workflows, and increased reporting precision—helping organizations move from reactive operations to proactive performance management.At KETOS, I managed Salesforce Sales Cloud, Service Cloud, and Field Service Lightning—building integrated CRM workflows across multiple departments. I implemented automation for lead and case management, migrated data from legacy tools, and designed actionable dashboards that empowered sales and service leaders with real-time insights. Collaborating with cross-functional teams, I helped improve pipeline visibility, forecasting accuracy, and SLA compliance, ensuring every CRM process contributed directly to business outcomes.My expertise also spans GTM and marketing operations, including campaign performance tracking, Marketo integration, and ROI analytics. Whether it’s refining sales enablement processes, building service dashboards, or ensuring end-to-end CRM governance, I bring a holistic understanding of how data, tools, and teams intersect to create operational excellence.I’m a Salesforce Certified Administrator (ADM-201) with strong proficiency in Sales Cloud, Service Cloud, data migration, workflow automation, and advanced reporting. What truly defines my work is a results-driven approach—combining analytical precision with a commitment to process excellence and user experience.I’m now exploring opportunities where I can lead CRM and operations transformation, enhance system efficiency, and enable teams to make faster, smarter, and more data-backed decisions.Core Skills:Sales Operations | GTM & Marketing Ops | Service Operations | CRM Analytics | Salesforce (Sales & Service Cloud)| Process Automation | Data Governance | Reporting & Dashboards | End-User Enablement | Cross-Functional Collaboration

Experience

1. Senior Business Analyst

   Guidehouse

   Jan 2026 — Present · Chennai, IN

Education

• Bharathiar University

  Bachelor of Science (BSc), Information Technology