Shawna H.
IT Lead & Data Governance | Bridging the Business-IT Divide | A Seasoned, Versatile Generalist Focused on Integrity & Solutions
- Role
- Pns - Gates Support Specialist at Perfect North Slopes
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Shawna H.
With over 20 years of diverse experience, I am a seasoned data and IT leader passionate about transforming complex IT environments and ensuring data integrity through advanced analytics and robust governance.My expertise spans leading impactful data governance initiatives, implementing critical data quality metrics, and serving as a ServiceNow SME for ITSM governance and operational improvements. I excel at leveraging tools like Power BI, Tableau, SQL, and Informatica to build dynamic dashboards, streamline reporting, and deliver a clear, integrated view of performance.I thrive on solving intricate data challenges, identifying root causes, and driving process optimization. Currently pursuing a Master of Science in IT Management, I\'m actively seeking opportunities to apply my comprehensive skills in Business Intelligence, ServiceNow ITSM, and Data Governance to forward-thinking organizations. Let\'s connect to explore how my proven ability to drive efficiency and deliver data-driven solutions can support your goals.
Experience
Pns - Gates Support Specialist
Oct 2025 — Present
Education
Thomas More University
Associates, Business Management
2004 — 2006
Antonelli College
Associates, Computer/Information Technology Administration and Management
1999 — 2001
Thomas More University
Bachelor of Arts in Business Administration, Accounting and Finance
2014 — 2015
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