Shearaze Khan

Senior Operations Business Change Manager @Royal Mail

Responsible for the deployment of the Delivery Business Change Programme leading, coaching, and supporting regional & area sector management teams, senior change leads and their people to deploy challenging programme objectives optimizing key metric performance levels across multi-site locations. Main achievements: • Led & coached multi-site sector teams and ensured robust analysis of key data streams & successful benefit related deployment of efficiency improvement processes as part of the \"High Impact Change Programme.\" • Led multi-site teams to exceed performance objectives as part of the deployment of the \"Programme Portfolio\" change activity project (Financial 9.3%, Efficiency 7.4%, Quality 4.2%, Safety 6.9% improvement) • Successfully deployed the very first units nationally within my portfolio to complete the National programme of change activity as part of \"One Plan\" Acute support business strategy. • Identified & accelerated sustainable change in the most challenging units in the country by engaging key stakeholders to deliver core programme activities within the wider context of the group delivery strategy. • Coached compliance activity with stakeholders (internal & external) resulting in increased customer satisfaction. • Identified trends in operational performance through evaluation & formulated plans resulting in improved performance through a clear line of sight to outputs of change activity deployed in the field. • Internal auditing of compliance and procedures within the delivery strategy programme ensuring that any gaps that impacted legality were resolved to eradicate impact on the performance of project objectives.