Shea Osullivan
Known for problem solving, customer satisfaction, process improvement, and compassionate handling of staff and customers
- Role
- Director of Tours School Agreements at EF
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Shea Osullivan
An operationally-minded Safety & Emergency Response Director who brings a proven track record of process improvement and implementing best practices for procedures and preparedness in the educational travel industry. Known for always exhibiting excellent customer service skills and compassion. Adept at assembling and deploying high performing, cross-functional, remote and local teams to react in emergency situations. Demonstrated success in providing effective internal and external communications to team members, customers and media. Practiced in building strong customer relationships. Recognized for swift action and calm demeanor during high-pressure situations. Skilled in Microsoft Office suite and Salesforce CRM. Strong communication skills both written and verbal.Top Strengths:*Empathy*Adaptability*Responsibility*Developer*Achiever
Experience
Director of Tours School Agreements
Aug 2021 — Present
Education
Colgate University
Bachelor of Arts (B.A.), Sociology and Anthropology
1997 — 2001
Shady Side Academy
High School
1993 — 1997
Skills
- Account Management
- Safety Management Systems
- Tourism
- Travel Planning
- Crisis Management
- Emergency Planning
- Customer Support
- Event Planning
- Logistics
- Training
- Communication
- Marketing Strategy
- World Traveler
- Sales Management
- Marketing
- Risk Assessment
- Sales
- Email Marketing
- Event Management
- Customer Service
- Public Speaking
- Social Media
- Travel Management
- Emergency Procedures
- Social Media Marketing
- Travel Photography
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