Shaziya Ali
Senior Manager - Global Voice of Client Operations @Fidelity International
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WORK HISTORY
Senior Manager - Global Voice of Client Operations @Fidelity International
Gurugram, IN
EDUCATION
Central Academy,Udaipur
12th, PCM
Techno India NJR Institute ,Udaipur
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT SHAZIYA ALI
Over 10 years of professional experience specializing in Customer Experience (CX), Customer Relationship Management (CRM), and the Banking, Financial Services, and Insurance (BFSI) domains, with a focus on Data Analysis and Customer Experience Management (CEM) in the Loyalty industry.Extensive hands-on experience working with clients in Retail, Automobile, Banking, and Hospitality sectors.Profound expertise in utilizing customer data to analyze trends crucial for informed business decisions.Proven track record in end-to-end project implementation, prioritizing turnaround time and ensuring quality assurance.Skilled in handling client calls across different global time zones.In-depth knowledge of project workflow cycles and methodologies including Waterfall and Agile within the Software Development Life Cycle (SDLC).
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