Shazan Zaidi
Global Customer Support Leader
- Role
- VP of Global Customer Support at Harri
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shazan Zaidi
Customer Support & Operations executive with 10+ years of experience scaling global support organizations in SaaS and data-driven environments. Known for architecting tiered support models, reducing resolution times, launching premium SLA offerings, and aligning cross-functional teams (Product, Engineering, CS) to improve customer experience and retention. Trusted by executives to transform support into a strategic growth driver and deliver measurable business impact
Experience
VP of Global Customer Support
Feb 2026 — Present · NY, US
Skills
- Account Management
- Advertising
- Marketing
- Dart for Publishers
- Digital Marketing
- Mobile Marketing
- Digital Strategy
- Social Media
- Mobile Advertising
- Online Marketing
- Online Advertising
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