Shaz Ali
Information Technology Analyst @AirLife
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WORK HISTORY
Information Technology Analyst @AirLife
Basingstoke, GB
Saving lives with everything we do!
EDUCATION
Continuous Personal Development
Administering System Centre (2016) | ITIL v3 and v2 Management Foundation Certificate (2012 & 2007)
SKILLS
ABOUT SHAZ ALI
Continuous Improvement - Global IT Support - Governance & Compliance I possess a solid career demonstrating continued internal promotion. Whilst having a proven track record leading global IT end-user support and the delivery of quality technical services; I manage, develop and mentor large multi-cultural / cross-functional teams. By leading complex global continued improvement and change programmes, I have been instrumental in managing fast-paced operations across multiple time zones and countries. In my last role at Premier Research, I was responsible for managing end-user support and desktop services across 15 countries and for over 1600 users. Further, I instil robust operational controls to enhance service delivery and manage performance, compliance and standards. My key skills include (but are not limited to): 1. Incident, request and escalation management2. KPIs and SLA controls and reporting 3. IT Change Programmes4. Migration and improvements 5. Implementation of best practice 6. Service desk and desk top service function management 7. Delivery of quality technical support services8. Quality control 9. Global stakeholder engagement 10. Team leadership, development, training and mentoring
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