Shay Serres
Director Customer Success | Supply Chain, Compliance & Logistics | 20 Under 30 SEMI Award Winner | Driving Results Across Borders & Industries
- Role
- Director of Customer Success & Logistics at Moov Technologies Inc.
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success & Logistics
Feb 2023 — Present · Tempe, AZ, US
Managed $80.5M+ in global shipments, managed a 95.33%(16% increase YoY) customer service utilization and 26% YoY revenue growth with a 99.99% customer success rateAchieved 83% service utilization (18% YoY increase), far exceeding industry norms (<10%), while driving 25% QoQ profit growth through upsells and vendor optimizationNegotiated contracts with key vendors and freight partners, reducing costs by up to 50%, and built long-term relationships to ensure global service consistencyDirected a team of 7 across 3 offices; conducted on-site inspections and quality reviews to ensure compliance, safety, and customer satisfactionOpened fiscal representation in Milan, enabling Moov to act as Exporter of Record across the EU—enhancing compliance and customer support throughout the regionCreated and trained all staff on Compliance Protocols, worked closely with Legal to enhance internal processesCore member of Moov’s presence at industry trade shows to strengthen client relationships and forge new strategic partnerships
Education
Portland State University - School of Business
Bachelor of Science - BS, Supply Chain and Logistics Management
2020
Skills
- Community Outreach
- Marketing
- Management
- Social Networking
- Customer Service
- Teamwork
- Event Planning
- Visual Aids
- Leadership
- Google Docs
- Time Management
- Public Relations
- Communication
- Microsoft Office
- Sales
- Public Speaking
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