Shayne Sebro
Empowering Researchers to Scale Their Insights and Influence | Customer Success Engineer @ Sprig
- Role
- Customer Success Engineer at Sprig
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Shayne Sebro
I’m a creative, collaborative, and thoughtful software engineer with a diverse range of experiences that have taught me to combine strong aesthetic vision with the practical application of technology stacks to create apps that are scalable, efficient, and visually stimulating.As a lifetime learner I look forward to broadening my skill sets with each project I take on and always remain open to new challenges.
Experience
Customer Success Engineer
Sep 2024 — Present · New York, NY, US
Serve as the trusted technical advisor for customers, delivering expert guidance on Sprig’s platform to resolve complex technical questions and maximize product adoption.Partner with Sales teams to drive revenue growth by delivering tailored product demos, showcasing technical value, and aligning features with customer use cases to close new deals.Proactively reproduce and resolve customer-reported issues in a development environment, ensuring seamless customer experiences and timely issue resolution.Collaborate with Engineering by raising and prioritizing bugs, contributing to product enhancements, and advocating for customer needs in the development cycle.Act as the voice of the customer within Sprig, providing actionable insights to Product and Engineering teams to influence roadmap priorities and improve user satisfaction.Stay ahead of emerging trends in UX research, product feedback, and technical solutions to deliver the highest level of expertise to customers.
Education
General Assembly
Certificate of Completion, Computer Software Engineering
2020 — 2020
Syracuse University - Martin J. Whitman School of Management
Bachelor's Degree, Major: Marketing & Retail Manangement Minor: Mandarin
2012 — 2016
The New School
Continuing Education, Fashion Design and Business
2017 — 2019
Skills
- Marketing
- Visual Merchandising
- Strategic Planning
- Fashion Illustration
- Data Analysis
- Project Management
- Microsoft Word
- Leadership
- Retail
- Adobe Photoshop
- Debate
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Digital Marketing
- Fashion
- Research
- Merchandising
- Customer Service
- Social Media
- Public Speaking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.