Shayne McCarl

About Shayne McCarl

I am a seasoned professional with 19+ years of customer success and project management experience in diverse sectors. Recognized for demonstrating a natural aptitude for client onboarding, as well as for product implementation and customer training, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum revenue impacts with minimal resource expenditure. Professional focal points include customer satisfaction and retention, relationship building, product adoption, deadline management, vendor relations, and team leadership. Most recently, I was a Customer Success Manager with Revl. Under my leadership, I planned, coordinated, and led the customer onboarding process which involved communicating with customers to determine requirements, establish timelines, and schedule deployment. I also provided information and guidance to clients in regard to new releases, best practices, and hardware updates as well as created knowledgebase articles and facilitated client training sessions. In addition, I liaised with senior leadership, stakeholders, and cross-functional teams to ensure the company’s client support structure was driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth customer success and project management expert who can be relied on to offer superior solutions that consistently deliver profitable results.

Experience

1. Customer Success Manager

   Propensity

   Nov 2025 — Present

   The only account-based marketing (ABM) platform with contact-level attribution.Easily run omnichannel ABM campaigns, see who’s interacting with your brand, and send accurate, high-intent leads directly to sales.

Education

• University of Arizona

  Bachelor of Arts

Skills

• Online Advertising
• Mobile Marketing
• Lead Generation
• Organic Search
• Website Development
• Digital Marketing
• Web Analytics
• Web Development
• SEO
• Google Adwords
• Google Analytics
• Web Marketing
• Project Management
• Email Marketing
• Social Media Marketing
• Web Project Management
• Digital Strategy
• Ppc
• Sem
• Online Marketing