Shayna Pearson

About Shayna Pearson

Consensus Cloud Solutions benefits from three years of expertise in collections management, vendor relations, and operational support. The role emphasizes handling international collections, resolving discrepancies, and training new staff to improve processes and team efficiency. Proactive in managing escalations, the team ensures uncollectible accounts are addressed professionally, while facilitating ACH resolutions and banking requests. With over six years of leadership in business operations, contributions include overseeing large-scale operations, piloting new initiatives, and presenting actionable analytics. A mission-driven professional, they aim to streamline operations, optimize financial workflows, and foster collaborative environments that drive organizational success.

Experience

1. Senior Collections & Billing Specialist

   Consensus Cloud Solutions

   Mar 2022 — Present · Las Vegas, NV, US

   Handles all international collections & CM creation• Oversees all escalations to outside collections once deemed uncollectible• Trains all new staff• Collections on a portfolio of Handles discrepancies as they arise• Runs credit card payments• Handles all W9 and Banking requests for the company• Handles ACH issues

Education

• Liberty University

  Master's degree, Executive leadership

• University of Missouri-Saint Louis

  Bachelor of Business Administration - BBA, Accounting and Finance

• Purdue Global

  Master of Business Administration - MBA

• Purdue Global

  Master of Business Administration - MBA, General Studies

• Monroe University

  Associate's degree, Accounting

  2014 — 2016