Shay Meshulam
Senior Servicenow Consultant @Burendo
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WORK HISTORY
Senior Servicenow Consultant @Burendo
London, GB
Spearheaded the development and implementation of integrations and automations for the UKHSA project as a key member of an in-house ServiceNow team.* Led the team in resolving complex incidents and requests to ensure project progress within established deadlines.* Collaborated with senior stakeholders at UKHSA and Burendo, as well as a team of engineers, to gather requirements and execute Agile methodology for successful implementation.*Designed a comprehensive 2–3-year roadmap for the project and actively supported its delivery.* Managed communication with internal and external teams and stakeholders to ensure project success.
EDUCATION
University of London
Foundation degree, Web Technology Development, Merit
ServiceNow Admin
Certification, Computer/Information Technology Administration and Management, 92
University of London
Bachelor's Degree, Computing, Merit
ChatGPT
Certification, Artificial Intelligence, Passed
ABOUT SHAY MESHULAM
Senior ServiceNow Developer, who loves, lives and believes in ServiceNow and its effect on our workplaces, community and individual employees, involving many people in so many different areas. I contributed to the end-to-end implementation of ServiceNow solutions, applications, and integrations for various clients and projects. I leveraged my certification in Application Development and my extensive experience in multiple ServiceNow modules, such as ITSM, ITOM, CSM, GRC, SecOps, and Field Service Management, to deliver optimal and customized solutions that met customer requirements and expectations. I also spearheaded the successful launch of a new start-up, ensuring seamless project delivery with maximum user satisfaction and a 40% reduction in customer support issues within the first month. I automated processes using workflows, flow designers, Process Automation Designer, Integration Hub, Robotic Process Automation, and scripting when needed. I took responsibility for understanding customer needs, planning solution processes, converting stories into technical tasks, evaluating complexity and deadlines, and managing risks. I have over six years of experience in ServiceNow development, having worked with leading organizations such as Devoteam, Six Degrees, and Methods. I have a BSc in Computing from the University of London and a passion for innovation and excellence.
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