Shay C.
FinTech Strategist & Ops Lead • Process Engineering & Enablement • Risk-Fluent • HypeGirl • ProCaffeinator • Women in Tech
- Role
- Operations Manager, Commercial Payments at Digital Disbursements
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Shay C.
Hey, I’m Shay—an ops leader with a fraud foundation, a strategy brain, and a love for building the behind-the-scenes systems that actually make teams tick. I specialize in process architecture, internal tooling, and people enablement—whether that’s launching new documentation ecosystems, designing automation-friendly workflows, or scaling client ops without chaos. I’ve built fraud programs, stood up onboarding systems, led high-stakes payment ops, and brought order to operational wild west moments more times than I can count.Everything I build is fraud-aware, people-powered, and made to scale. I believe in clean execution, clear processes, and ops teams that are set up to win—not just survive.Let’s connect—I’m always down to talk strategy, systems, or why documentation is a love language.
Experience
Operations Manager, Commercial Payments
Jun 2025 — Present · Portland, OR, US
Driving day-to-day execution of digital disbursements across commercial client verticals—making ops seamless, scalable, and built to last • Acting as the primary partner for client-facing operational needs, solving problems before they become problems • Building and optimizing the full operational engine: from SOPs to workflows to automation strategies • Scaling systems and processes to support DST’s expansion into new markets—with an eye on efficiency and a bias toward action • Translating ops complexity into clean, repeatable execution—collaborating cross-functionally with product, tech, and partnering teams • Streamlining payment operations through tooling, process redesign, and a whole lot of “this could work better” energy • Owning outcomes, improving service delivery, and helping evolve how DST shows up for its commercial clients
Education
Ruidoso High School
High School Diploma
2004
California State University, Chico
AA-CW, Creative Writing
California State University, Chico
Bachelor of Science - BS, Business Administration and Management, General
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