Shaylyn Sharif
Help Desk Analyst at Gibbons | Aspiring Cyber Security Professional
- Role
- Help Desk Analyst at Gibbons P.C
- Location
- Belleville, NJ, US
- LinkedIn followers
- 500 followers
Experience
Help Desk Analyst
Oct 2024 — Present
Provide 1st & 2nd Level support for the Help Desk overseeing ticket queues taking the appropriate action•Escalate unresolved issues to the appropriate support queue.•Provide Floor Support when needed and assist with after-hours on-call support on a rotation schedule•Reviews Help Desk database records to identify training needs•Report common issues to Help Desk Supervisor, Training Manager, and/or IT Manager to facilitate long-term solutions•Assists the Information Technology Department in planning and carrying out technical projects and preparing for any rollout-related training
Education
New Jersey Institute of Technology
ENGINEERING
2013 — 2014
Essex County College
Associate in Science
2018 — 2024
New Jersey Institute of Technology
Professional Certificate
2021 — 2022
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