Shay Terrell

About Shay Terrell

Results-driven professional with a diverse background and expertise in project…

Experience

1. Sr Project Coordinator

   Lincoln Financial

   Apr 2020 — Present · Charlotte, NC, US

   Successfully manage end-to-end claims projects, ensuring timely and accurate processing of claims while adhering to regulatory requirements- Implement continuous improvement initiatives, resulting in a 25% reduction in claims processing time- Collaborate with cross-functional teams, including claims adjusters, legal, and finance, to streamline processes and improve overall claims efficiency- Serves as a Subject-Matter Expert for executive leadership, providing guidance in identifying project requirements, setting goals, and developing comprehensive project blueprints- Supervises designated workgroups for large-scale projects, managing task delegation, monitoring quality, ensuring timely completion, and overseeing project budgeting- Conducts weekly performance analyses, measuring timeliness, quality, and compliance. Utilizes team metrics to identify improvement areas and implement best practices for optimized processes- Lead communication task forces, fostering cohesive interactions between executive leadership, stakeholders, vendors, and project contributors for successful project outcomes- Coach and mentor staff in project execution, serving as a knowledgeable resource for project management processes, including funding, initiatives, and complex event proposals- Leverage performance metrics related to client concerns to identify improvement areas, develop best practices, and implement changes for streamlined processes and achieving targeted goals- Conduct risk assessments for claims projects, identifying potential issues and implementing mitigation strategies to minimize project risks.