Shayla Rucker
Experienced Salesforce/CRM Operations Coordinator
- Role
- Quality Assurance Tester at Animal Help Now
- Location
- Madison, TN, US
- LinkedIn followers
- 500 followers
About Shayla Rucker
I am a detail-oriented systems and operations professional with 10+ years of experience supporting Salesforce and other CRM applications, enterprise systems, and cross-functional teams. I have a strong background in data management and analysis, user support, process documentation, quality assurance, and system enhancements, along with a proven ability to translate technical concepts into clear documentation, coordinate stakeholders, and improve operational efficiency. I am also an event and marketing coordination professional with 10+ years of experience planning, hosting, and promoting board game programming for conventions, other events, retailers, and online. I have a proven ability to drive product awareness, teach complex games with clear communication, deliver engaging experiences to diverse audiences, and convert game demos into sales interest. My goal is to become a marketing and event resource for the board game industry by using my extensive experience with in-person and online community engagement, combined with my strong professional background in sales operations, CRM systems, data analysis, and cross-functional coordination.
Experience
Quality Assurance Tester
Feb 2026 — Present
Perform usability tests on the organization’s website and phone applications
Education
Goodpasture Christian School
High School Diploma, General Studies
2000 — 2006
名古屋外語大学 / Nagoya University of Foreign Studies
Contemporary Japan Program in Nagoya
2010 — 2010
Clemson University
Bachelor of Arts (B.A.), Language and International Trade - Japanese
2007 — 2011
Lipscomb University
Graduate Certificate, Information Technology - Data Science
2018
Samford University
Language and World Trade - Japanese
2006 — 2007
Skills
- Data Entry
- Quality Assurance
- Cashiering
- Barista Training
- Office Support
- Data Integrity
- Renewals
- Customer Relationship Management (Crm)
- Process Management
- Human Resources
- Documentation
- Analytical Skills
- Quotations
- Sales Operations
- Customer Service
- Mysql
- Administrative Assistance
- Project Coordination
- Microsoft Word
- Administrative Work
- Information Gathering
- Salesforce.com
- Windows Movie Maker
- Organization Skills
- Telephone Skills
- Sql
- Receptionist Duties
- Writing
- Data Management
- Outlook
- Administrative Assistants
- Powerpoint
- Microsoft Excel
- Windows Live Movie Maker
- Business License
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