Shayla Lamotte

About Shayla Lamotte

School operations leader with 4 + years of leadership experience working with customers, administrators and partners in K-12 education on project management, organizational strategy, and operational problem solving. Skilled at multitasking and managing complex projects simultaneously. Proficient in managing all project phases, status briefings, presentations and project related communication with clients and senior management. Seasoned in developing and maintaining long-term relationships, connecting with key organizational executives, and participating in the planning and execution of our customer and organizational objectives. Liaised between customers and cross-functional internal teams to identify areas for continued enhancement and development. Leads customer centric team of 3 in strong customer service and problem-solving orientation, which drives proactive measurements to continually improve outcomes. Ensures the satisfaction, retention, full utilization of services and the timely delivery of solutions. Ability to work collectively on small and large teams. Skills: Project Management, Prioritization & Problem Solving | Strong Verbal & Written Communication | Leading Cross-Functional Teams | Attention to Detail | Budget & Resource Management | Project Goals & Milestones | Time Management | Adept in Technology | Customer Relationship Management (CRM)| Product Specialist | Stakeholder Relationship Management | Scrum | Progress Tracking | Team Leadership | Highly Collaborative | Data Analytics, Onboarding and Implementation | Program Management | Event Planning | Fundraising Tools: Google Analytics, Google Suite, Gainsight, Salesforce, Adobe InDesign, Microsoft Office (Excel, PowerPoint, etc.), Miro, Tableau and a Host of e-learning platforms

Experience

1. Project Manager, Client Experience

   Panorama Education

   May 2023 — Present

Education

• University of Houston

  Bachelor's degree