Shay Gray
Victim Support Team Volulnteer @Seattle Police Department
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WORK HISTORY
Victim Support Team Volulnteer @Seattle Police Department
Seattle, WA, US
As a Victim Support Team (VST) Volunteer with the Seattle Police Department, I provide direct advocacy and emotional support to survivors of domestic violence, sex assault and human trafficking and their families. I respond in real-time to crisis situations, offering compassionate care and practical assistance immediately following 911 calls.
EDUCATION
University of Washington
Bachelor of Arts, Communications
ABOUT SHAY GRAY
Product leader with 25+ years building collaboration platforms that scale to millions. Founding product leader on Microsoft Teams, partnering with engineering and design from day one to transform enterprise collaboration by integrating chat, meetings, calendar, and productivity tools into one workspace serving 175M+ users.Patent holder for Microsoft Reflect, pioneering emotional intelligence technology helping millions of educators understand and support student mental health.Global Education ImpactLed Microsoft\'s global Education customer engagement for 4 years across every continent. When the pandemic forced education online overnight, my team enabled millions of learners and educators to connect, engage, and learn remotely, from Australia to Scotland, South Africa to Broward County. My former CVP of EDU wrote:\"Through your efforts, you have impacted the lives of students, teachers, and parents across the globe in the most meaningful way.\"Leadership: Model, Coach, CareGreat products come from great teams. I lead by modeling customer obsession, coaching growth, and genuinely caring about people and outcomes. My teams consistently achieve 95%+ health scores while delivering ambitious results, even through crisis and rapid change.Unique Advantage: Full Product Lifecycle ExpertiseI\'ve led across product management, engineering partnership, customer engagement, support, and community. This enables me to build products that ship, scale, and satisfy users because I understand every stakeholder\'s perspective.Core Expertise- 0-1 Product Development & Scale (0 → 175M users)- Collaboration Platforms & Cross-Product Integration - AI/ML Product Innovation (Responsible AI, EdTech)- Leading High-Performing Teams Through Change- Customer Obsession & Voice-of-Customer ProgramsCurrently: VP of Exceptional Learning Solutions at Authentica Solutions, building AI-powered special education platforms that help schools identify at-risk students before they fall through the cracks.Previously: Microsoft (19.8 years)- Teams, Teams for EDU, Reflect, M365, Xbox, Office), Google (Responsible AI, Core Experiences), Amazon (Kindle, Fire Phone)Let\'s connect if you love building products from scratch and scaling them to millions while keeping teams happy and customers delighted.
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