Shay Faingold

Director of Professional Services @Hikon

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2018 — Present

Director of Professional Services @Hikon

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EDUCATION

2008 — 2011

The College of Management Academic Studies

BA, Business Administration, Marketing & Information Systems

SKILLS

WindowsInternet Protocol (Ip)Ms ProjectProduct ManagementEntrepreneurshipPre-SalesCoachingContract NegotiationBusiness Process ImprovementServicenowBusiness ManagementIT Service ManagementChange ManagementMicrosoft OfficeTeam ManagementTeam LeadershipCrmItilOperating SystemsIT ManagementMobile DevicesComputer Network OperationsNetworkingProject PlanningIT OperationsMobile TechnologyPeople ManagementService-NowBusiness IntelligenceCloud ComputingNetwork OperationsManagementProject ManagementTelecommunicationsBusiness ObjectsIpCellular CommunicationsBusiness StrategyVoipPlanning

ABOUT SHAY FAINGOLD

I’ve spent my career at the intersection of technology, process, and people — building teams, systems, and strategies that transform how organisations operate.Today, as Founder of Hikon, I lead a team of ServiceNow specialists dedicated to empowering businesses with intelligent, scalable solutions. We help organisations grow by simplifying complexity, automating operations, and creating environments where technology actively supports people rather than standing in their way.I’m passionate about turning ServiceNow into a true business enabler — not just a platform. My focus is on helping companies use ServiceNow to improve performance, strengthen collaboration, and unlock new opportunities for sustainable growth.Every engagement is a partnership — driven by insight, trust, and a shared goal to make technology work smarter for people and businesses alike.

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Shay Faingold — Director of Professional Services at Hikon in Leeds, GB | Unifers