Shayen Sathiananthan

Business and Integration Analyst @Accenture

London, GB

Demand Lead – Major Retail Client – Present• Directed a global team of 15 across onshore, nearshore, and offshore locations to accurately capture and fulfil client resourcing demands.• Led the end-to-end process mapping for resource demand management, facilitating multiple sessions with key stakeholders and identifying process improvement opportunities.• Spearheaded client workshops to develop automation solutions and establish key performance metrics for success measurement.• Collaborated with over 14 portfolio leads to analyze and challenge resourcing requirements, resulting in successful candidate placements within an average turnaround time of 15 days.End to End Process Consultant – Major Aerospace and Defense Client- 9 months • Oversaw a team of five consultants to resolve a critical business issue, facilitating four workshops with over 50 client managers. Leading to the successful reduction in process completion time from 60 days to 9 days.• Directed a team of six Business Analysts to develop 22 new Standard Operating Procedures (SOPs) and 17 process documentation elements, enhancing operational efficiency.• Supervised the implementation of proactive monitoring processes to identify potential delivery risks within financial windows, ensuring timely project completion.• Implemented and monitored critical KPIs, capturing performance data to evaluate the effectiveness of newly introduced processes.Defect Manager - International Oil and Gas client – 6 months • Worked with multiple key stakeholders including CTO, CFOs and CRO (chief retail officer), to identify key requirements and define user stories to help aid the third-party software development partners. • Lead a team to identify over 40 critical bugs with a fix time of 3 days.• Rectified last minute ‘showstopper’ issues through liaising directly with onsite teams whilst balancing stakeholder expectations, resulting in an overnight fix being deployed before go-live.

Loughborough University

Bachelor's degree

Loughborough University

Master of Science - MS