Shay Dillon
Sr Manager, Technical Account Management @eSentire
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WORK HISTORY
Sr Manager, Technical Account Management @eSentire
Waterloo, ON, CA
EDUCATION
Lambton College
Information Technology
Western University
BSc, Biology & Environmental Science
SKILLS
ABOUT SHAY DILLON
20+ year career spanning a variety of roles primarily focused on relationship building and leadership. I have had the privilege of being a part of two Canadian cybersecurity success stories.Most recently I have been honing my skills in the Customer Success space with a progression of roles taking me from individual contributor carrying a book of business to a leader supporting my team in building strong customer relationships and helping define Customer Success strategy.Some of the key things that I am known for are being:• an active listener who seeks to understand the needs of customers.• eager to jump into challenging customer conversations to deliver outcomes that strenghten the relationship.• generous with stepping up to support my colleagues.• a self-motivated learner that enjoys learning how things work.• an enabler of business decisions through my skills in combining disparate data sources into a single report.
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