Shayan Hasan Khan
Manager - HRO/Payroll/HRSS | Ex-Genpact/Wipro/Alight/AON | US/APAC/EMEA region healthcare & payroll | Operations Management | Service Delivery | MIS
- Role
- Human Resources Service Center Manager at Milliman
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shayan Hasan Khan
Experienced HR professional with over 13 years of expertise in HR Operations, with a…
Experience
Human Resources Service Center Manager
Oct 2024 — Present · Gurugram, IN
Team Leadership: Manage, mentor, and develop a team of HR Service Center Associates, providing guidance and support to ensure high performance and professional growth.Service Delivery: Oversee the day-to-day operations of the HR Service Center, ensuring timely and accurate responses to customer inquiries and requests.Process Improvement: Identify opportunities to enhance service delivery, streamline processes, and improve HR system data. Implement best practices to increase efficiency and effectiveness.Policy Enforcement: Ensure consistent application of HR policies and procedures. Develop and update Standard Operating Procedures (SOP’s) as needed to comply with Milliman’s requirements and support organizational goals.Issue Resolution: Handle escalated employee issues and complex inquiries. Provide expert advice and solutions to HR-related problems.Data Management: Partner with the HRIS team to ensure the accuracy and integrity of HR data in the HR information system. Oversee data entry and record-keeping processes.Training and Development: Develop and deliver training programs for HR Service Center staff. Ensure team members are knowledgeable about current HR practices and company policies.Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of the HR Service Center. Prepare and present regular performance reports to the leadership team.Employee Relations: Foster a positive and inclusive work environment within the HR Service Center. Address employee concerns and promote a culture of continuous improvement and customer service.
Education
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2008 — 2011
Arwachin Bharti Bhawan
12th, CBSE
2005 — 2008
National council for Promotion of Urdu Language
Diploma of Education, Urdu Language and Literature
Skills
- Microsoft Excel
- Flash
- Team Management
- Social Media
- Management
- Defined Contribution
- Photoshop
- Illustrator
- Craft
- Sketching
- Health & Welfare Benefits
- Graphic Design
- Drawing
- Photography
- Defined Benefit
- Research
- HR Consulting
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