Shay Lynch
Team Lead, Customer Solutions at ZoomInfo
- Role
- Team Lead, Customer Solutions at ZoomInfo
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Team Lead, Customer Solutions
Dec 2022 — Present · Boston, MA, US
Manage a dynamic 7-person team to deliver exceptional customer support and drive customer success in utilizing multiple Zoominfo platforms (SalesOS and MarketingOS)- Handle high-level customer escalations, ensuring prompt resolution and maintaining customer satisfaction while adhering to service level agreements- Collaborate closely with cross-functional internal stakeholders, including product, engineering, and CX teams, to drive product enhancements and resolve technical issues and bugs on our platforms- Built out documentation, processes and an onboarding program for the MarketingOS support team as the product scaled from 10 to 200+ customer accounts- Lead point of contact for Zoominfo Support regarding product security and evaluating abuse on the Zoominfo SalesOS platform. Work closely with the Product Security team to evaluate user behavior on the platform and resolve compliance issues.
Education
University of Maryland
Bachelors, Marketing
2016 — 2020
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